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EliteXtreme Complaint - Don't Buy from EliteXtreme - cell phone accessories
cell phone accessories - Complaint
Just a warning to buyers: after ordering from EliteXtreme, and having them not ship in the time stated on their website (1-3 business days), I started researching the company online and found several very negative reviews.
My experience: they shipped about 10 calendar days after my order. I called their telephone number, but always got a busy signal during the hours they were open (I called several times), and when calling at night, just got a message to call them during the day.
One of the cell phone covers I ordered is NOTHING like the color shown in the picture on the website - I got baby blue instead of aqua. Also I ordered (stupidly) a hands free kit that doesn't work. I decided to return both items. On their invoice, EliteXtreme says to go to http://www.elitextreme.com/rma.html to find and complete the return form. Guess what? When you type in that address, it simply goes to the EliteXtreme home page. No return form. After searching through the site map, and doing a word search, I couldn't find a return form.
I consider myself lucky that I even receive what I ordered, because there is no way to reach anyone to change or return an order.
They seem to be tied into alot of websites, but it doesn't mean they give a good product. I would strongly encourage everyone NOT to purchase from them.
My experience: they shipped about 10 calendar days after my order. I called their telephone number, but always got a busy signal during the hours they were open (I called several times), and when calling at night, just got a message to call them during the day.
One of the cell phone covers I ordered is NOTHING like the color shown in the picture on the website - I got baby blue instead of aqua. Also I ordered (stupidly) a hands free kit that doesn't work. I decided to return both items. On their invoice, EliteXtreme says to go to http://www.elitextreme.com/rma.html to find and complete the return form. Guess what? When you type in that address, it simply goes to the EliteXtreme home page. No return form. After searching through the site map, and doing a word search, I couldn't find a return form.
I consider myself lucky that I even receive what I ordered, because there is no way to reach anyone to change or return an order.
They seem to be tied into alot of websites, but it doesn't mean they give a good product. I would strongly encourage everyone NOT to purchase from them.
Comments:
Posted by Anonymous on 2007-02-20:
Have you tried contacting them?
http://www.elitextreme.com/contact.html
http://www.elitextreme.com/contact.html
Posted by Anonymous on 2007-02-20:
Go back to their home page. Then click on CONTACT US at the top of the page. On that page go to the last line in the center of the page. Click on Customer Information Page. Scroll down to RETURNS. They made their policies very hard to find. Not a business I'd want to deal with.
Posted by tekkichick on 2007-10-23:
I ordered items with the 2nd day shipping. Two items did not arrive in the package. One item was identified as on back order and the other had no explaination. Email responses were slow and they did not read them carefully. (e.g. I explained one item did not indicate if it was on back order or not and it took 2 e-mails over 5 days to get a response).
They never shipped the items on back order and when I called them the girl on the phone was rude. She stated they would not refund for the 2nd day shipping in any case, and would not provide me the dollar amount for a credit.
She agreed for a credit over the phone for the items (not the shipping), but then it did not arrive on my credit card. When I emailed them they stated I needed to call to get credits. I explained I had, and 3 days later they responded that they would complete the credit request.
I finally wound up charging back through my credit card rather then working through elite extreme.
Overall: Unresponsive, slow, rude and unable to deliver to expectations.
They never shipped the items on back order and when I called them the girl on the phone was rude. She stated they would not refund for the 2nd day shipping in any case, and would not provide me the dollar amount for a credit.
She agreed for a credit over the phone for the items (not the shipping), but then it did not arrive on my credit card. When I emailed them they stated I needed to call to get credits. I explained I had, and 3 days later they responded that they would complete the credit request.
I finally wound up charging back through my credit card rather then working through elite extreme.
Overall: Unresponsive, slow, rude and unable to deliver to expectations.
Posted by Suffie on 2008-08-20:
Report EliteXtreme to www.ic3.gov
This company is a fraud.
They have been in the business of ripping people off for too long now.
This company is a fraud.
They have been in the business of ripping people off for too long now.
Posted by Boone72 on 2008-11-12:
I bought 2 things from ElietXtrem, costing almost 30 dollars. They didn't even send a e-mail stating that they got my order! Any ways, i was talking to the lady on live chat, which i did many times to see if my things were comming in because the emails listed on the site did not work! I did reprot them to the IC3 website (www.ic3.gov) Now the lady told me that my order is canceled today because i said i was going to report them, now they told me to wait 10 to 15 business days untill i can get my money back! Hopefully i get it all back since every thing i ordered was on backorder!
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