Microsoft Corporation Complaint - XBOX 360 Wireless Adapter DIED Within 6 Months
DALLAS, TEXAS -- I purchased an two XBOX 360s plus the two $100 XBOX 360 Wireless Adapters. Within 6 months one Wireless Adapter died (and this has been verified by trial and error by simply attaching a working adapter and by trying the bad adapter on another machine.) Microsoft only claims a 90-day warranty. This little adapter was $100!!! And within months it just died. Now considering the game console wars I would think Microsoft would simply exchange my defetive product for a new one...well they won't...nor will the retail store I purchased it from. I understand warranties but when a $100 little adapter dies within months that is total cr*p!!! I also have two XBOX Live accounts that I pay for to play online and now cannot do that unless I go out and spend ANOTHER $100 for a new adapter. This is a horrible policy...I think 12-months should be a better warranty period. This makes me wonder about whether or not to continue with Microsoft or switch over to Sony Playstation 3. If anyone has had bad experiences with the XBOX 360 (or the accessories) please speak up in this forum. My issue is primarily with the QUALITY of a product that dies within months and secondarily the warranty period being so short. I have purchased two original XBOX consoles and replaced both with XBOX 360 consoles (plus a total of four wireless adapters, tons of games, xbox live accounts and this is the support I get when I have one little defective product (they tell a heavy supported of their platform to blow off.) Playstation 3 comes with wireless built-in plus a high-definition format DVD drive internal (both of which XBOX 360 does not ship with out of the box.) Or I could get a Wii next time around...gee thanks Microsoft you have now really pissed off a former heavy supporter of you and the probem could have been solved very simply by exchanging the adapter.
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