JetBlue Informative - New "Customer Bill of Rights"
I was just reading an article in USA Today about a new "Customer Bill of Rights" being put in place by JetBlue in the wake of the recent flight outages they encountered due to weather and bad flight management plans.
Thought this was a great first step by airlines to improve the accountability of poor customer service/planning on their part. They are basically planning to give compensation in the form of vouchers back to consumers for various levels of delays.
I'll summarize below:
If a flight lands and cannot taxi to a gate:
- $25 for 30 to 60 minutes
- $100 for 1 - 2 hours
- Value of one-way ticke for 2-3 hours
- Value of your roundtrip for more than 3 hours
If a flight has a ground delay on departure:
- $100 for 3-4 hours
- Value of roundtrip ticket for more than 4 hours
I think it is great that they are starting to make these actual company policies with definite time windows. It shows respect for consumers and their time, which has so often been neglected by airlines for years.
Anyway, not sure how many of you fly JetBlue, but just thought I would share...