Hawkeye Spas Manufacturing Complaint - Hawkeye Spas - Defective Product
RICHMOND, VIRGINIA -- If your considering purchasing a hot tub from Hawkeye Manufacturing http://www.hawkeyemfg.com/ you should read my experience first:
I purchased a $3k hot tub from them online back in September 2006. After approx 7 weeks i got a call from the freight company saying they have a spa to deliver. The truck showed up with only 1 guy who could not unload the 400LB hot tub. I had to reschedule delivery and take time off from work to help this guy unload the hot tub. Once the spa was unwrapped i noticed damage on 2 sides of the shell. When i mentioned this to Hawkeye they told me to file a claim with the freight company or pay them for replacement panels. For all I know this damage was caused in the factory and not by the freight company. In my opinion Hawkeye should just send the new panels and deal with the freight company (who they hired). Once I filled the hot tub with water I noticed 3 large leaks coming from underneath. Water was leaking out of the pump and one of the jets. Within a matter of hours it had completely drained itself and left large puddles on my floor. Since it was "Under Warranty" Hawkeye sent a local tech out to fix the tub. The tech charged me $415 and could not fix the hot tub. (Hawkeye complained about the $415 service fee even though they were the ones who recommended that particular tech.) The tech also noticed that the spa could not even be turned on because the circuit board was fried. It has now been 6 months and I have never used the spa. I have a $3k hot tub that cant hold water or be turned on and a $415 repair bill which Hawkeye was suppose to re-imburse me for.
I have filed a dispute with my credit card company and a complaint with The Virgina Better Business Bureau. Hopefully I can get all my money back and purchase a new hot tub from a local provider. In my opinion you should think twice before buying a spa over the internet and check the BBB records of the company you wish to purchase it from. I found the quality and service of Hawkeye to be very poor and would not recommend them.