Aaron's Rent to Own Consumer Reviews

BREMEN, GEORGIA -- This past Monday we had a fire in our laundry room. I leased the dryer from Aaron's and based on the firefighters and electrician that came out they were unable to determine if the fire was caused by the homes wiring or the dryer itself, either way my kids and I would have easily lost it all including our lives had I not stayed awake a little longer than usual after putting them to bed and smelled the wires burning. We had to go to a hotel for two nights while the landlord repaired the burned wires. We had no power in the home until this was repaired.

Upon our first day home I called Aaron's to let them know what happened and to find out what needed to happen now. Assuming they needed to come out it would not have been able to prior to that day with no power and me not there. All the manager said was, "You'll need to bring in a copy of the fire report." After work the next day I went and obtained it and took it to them. Not a single person was pleasant or personable. Not a single one even took the time to actually ask, "Was everyone okay?" or a simple, "I'm so sorry that happened," "I'm sure it was scary and been a rough week." No.

Instead she said kept asking if I knew if it was repairable, to which of course I didn't know because I don't fix appliances. Then proceeded to say, "I'm not sure how fast you want a new dryer but this will take a few weeks to look over and process the report." To which I asked, "Is there anything I can do to speed up the process because I've been in a hotel for days now and have three little boys, I need to do laundry." She still had no answer. She said, "You can start a new lease on a new dryer." I asked, "What is going to happen with the current lease and all that I have paid," to which she said, "I don't know."

What kind of management is this and what poor customer service? To top this all off, for some reason they had not taken payment for the dryer out the week prior, I honestly informed them of this when I called about the fire and what did they do... take the payment out immediately for a dryer I just informed them had caught fire and they couldn't even tell me what was going to happen with the lease. Very frustrated, mostly with the lack of professionalism and genuine care for a customer and their safety or emotional trauma.

Up until this week I had wonderful customer service there and even had them change around delivery times for me to make sure a fridge I was getting got there before I lost all my food in a broken fridge. The previous managers I dealt with were so pleasant and helpful, the manager and staff working today were the complete opposite.

JACKSONVILLE, ILLINOIS -- We were previous customers of Aaron's Rent to Own. When we moved into our new home, we chose to use them again to get appliances we couldn't afford outright. For the most part, we never had any problems with the staff. The biggest problem that we did have was my sister's payments - paid on the 3rd because she is disabled. But anyway.

On 3/4/2013, at around 11:45 a.m., our house caught fire and was a total loss. We called Aaron's that day to let them know about the fire. We were told they would need to come take pictures and obtain a copy of the fire report. We agreed. The fire inspector informed us that the house was not safe to re-enter, and would not let us back in. Again, we called Aaron's and relayed the information to them. They said ok.

Two weeks later, my sister started receiving phone calls from a lady from the store in Jacksonville, IL, telling her that unless WE provided a copy of the fire report, they would have to take us to court. At this point, we were homeless, broke, and trying to pull our lives back together. There are eight of us that live together, 4 of which are children. My sister gave the lady the name and number of the fire chief in our small town and told her that she was more than welcome to request a copy of the fire report.

We never heard ANYTHING back from Aaron's after that. No phone calls, no letters, only fliers inviting us to come back and rent to own more stuff. We received Aaron's junk mail, but no correspondence about the items that were lost in the fire. Today, 2/7/2015, I received a letter in the mail from a collection agency for $2300 from Aaron's. Of that $2300, only $1800 is what was owed, the other $500 is 'fees'. This is absurd and I will be taking action myself.

TYLER, TEXAS -- I had ordered an oven online, received a confirmation saying my item will be delivered within 8-12 business days, even gave a date of delivery. I called Aaron's to find out if my order was in the second Tuesday. They receive orders on Tuesday. No maybe it will be on the next truck.

Well today is one month since I had placed my order. Still do not have my merchandise I had ordered. I had called corporate office due to the fact no one at the branch here had a clue what was taking so long. Well on my "special" order it would take a little longer. So they let me come in and get a temporary stove until the stove I picked comes in. Ok fine I can wait another week. What is another week, I have been waiting this long anyway.

Well today I get a call from Aaron's. He left a voicemail saying they are going to cancel my order and refund my $25 because there is another delay. It will be a minimum of a 2 weeks. So I call the number he left. Talk with a guy. I had to repeat my name twice because he forgot it within 2 seconds, he acted like he could care less about customer satisfactory. I told him what had happened. I place my order on April the 28th. He says, "Oh so you order this last month" with no expression at all. So he asked if I wanted to cancel it. I wanted to scream. I told him no.

I had to explain to him again about the call and asked why it was being cancelled. He said, "Oh it's because the warehouse is out of stock." I asked him, "You mean to tell me I have been waiting for a stove for a month, and not a single person could have told me that the warehouse was out of stock."

No one on this company thinks of their customers. They don't believe in customer satisfaction! I work with the public every single day!! And I have for the past 15 years. I told him, "Y'all can come get this temporary stove". I will not be working with Aaron's anymore. He says. "Is there anything else I can do for you". I said, "Yes work on your customer service!!" And hung up!! Don't go through Aaron's!!

ABERDEEN, MARYLAND -- We recently purchased a couch from Aaron's. So the advertisement was order online for $25 first payment not due till Sept. It took them over 3 1/2 weeks to get the couch to us and the customer service was awful. So we were a week late making a payment and here come the fliers on the door which the Aaron's representative felt the need to instead of placing the reminder on the door handle he felt the need to stick it to the actual door. The adhesive is pretty much superglue and on some doors it's nearly impossible to remove without damaging the door.

So I called the store and asked the representative to not stick one on the door again. The representative basically laughed at me. Aaron's treats its customers with disrespect knowing darn well they can because it's hard for people with bad credit to purchase items from other respectable places. What bothers me most is that they basically used false advertising by presenting the online deal as a savings. There was absolutely no savings involved as it took them 3 1/2 weeks to deliver and acted like the hold up was me when in fact the delay was all on their end.

In addition me being a week late on a couch that's actual cost is less than $500 they felt the need to purposely place a hard to remove adhesive on my door. I'm sure this is one of their many tactics of making a point to late paying customers. Mind you- when they came and delivered the couch they broke the leg to the couch so I will be making a point of having it replaced. So in a nutshell rude customer service reps, passive aggressive tactics, false advertising and slobby delivery. Stop treating those with poor credit disrespectfully Aaron's! You are making quite a profit off of us!

PORTER, TEXAS -- I got a tablet and a TV from there 2 years ago. At first we had to fight about our payment because twice a month they would ask for 200 dollars instead of once a month due at the end of every month. They were at my house demanding money from me even if I already paid it that month.

After that was fixed my tablet got stolen on Easter. Filed a report with the police and have it to Aaron's. Lost my job so I gave my TV back because I couldn't make the payments. Now 2 years later they call every day. They are filing theft on me for the tablet. So ready to get a lawyer and take these people to court. The tablet was stolen 2 years ago, you have the police report. DON'T USE AARON'S.

BATON ROUGE, LOUISIANA -- I am a current renter with Aarons Rent To Own. This is my second time with an issue with this particular store. The first issue was with my account. Now it is with my rental agreement. All I can say is anyone wanting to rent from Aarons I would not go to the store located on Plank Rd. in Baton Rouge, La. I guess I must be crazy or something but I hate it when I am treated that way but before you rent anything from them make sure you ask any question you may have.

I currently rent a sofa and love seat which is on one lease agreement and a table and 2 end tables on another one. So I am being told that I cannot exchange my sofa or swap it out like I said the sofa and love seat are on one lease agreement. You are told that you can do this now. I am being told just the opposite as I said first it was my account now it is the agreement. What next? Just think before you go to that store.

SPOKANE, WASHINGTON -- During this negative impact we are going through due to the virus, I have been laid off of work since I am a cook. I have been leasing with Aaron's on Sprague in Spokane for over a year now without missing a single payment. Since being laid off due to the virus I am having financial problems line many and it's a hardship. I asked aaron's politely to please work with me just this one month while I try to obtain financial help but was refused and said they can't help me for at least 1 month. To cut this short, I'm getting calls daily and my grandchildren will not have a couch to sit on because aaron's has no heart in times of need and does not care at all. Just mind blowing. Thanks aaron's for being there in a time of hardship.

THE COLONY, TEXAS -- I would recommend another rental company. Seems that they no longer feel they need to do customer service or keep valid contract agreements. I waited inside this store for assistance for 15 minutes after walking into the store while a person named Aziz sat on the phone and didn't acknowledge us at all.

By the time he greeted my sister and I, I had already started the process online. After a lot of unnecessary confusion I ordered a refrigerator only to be told on the day it was set to be delivered that they had cancelled my contract based on the history of one of my references. Then Stephanie/Tiffany had the nerve to ask me if I wanted my deposit back. I asked for the number of the Regional Manager but they seem to beat around the bush when it seems they gave me the number to customer service. I did find the Regional Manager or person who claimed to be the Regional Manager at the Lewisville location. He seemed to be the only person who seemed to take this situation seriously which doesn't speak well of this company. So I won't be going back to Aaron's again.

ROSEBURG, OREGON -- I would not recommend Aaron's to anyone. They are a horrible business. We purchased a bed from them. Our contract states our payment is due on the 15th of every month. So today Aaron's took it upon themselves to call all of our references. Today's date is 10/11/18 not 10/15/18. My husband called and they said our payment is due on the 5th of every month.

So every month they have been charging us a $5.00 late charge. My husband is disabled and gets paid on the 3rd of the month. We always pay it on that date. So first thing tomorrow morning we will be in their office with contract in hand. And they will credit all those $5.00 charges. We may give them their bed back and go to RTO. Every person we have come in contact with in this store thinks everything is a joke. I think they try to piss people off. They have done exactly that, but we won't let them get away with this.

PHILADELPHIA, PENNSYLVANIA -- I owed a payment at Aaron's and I used a family member card to make the payment. Aaron's kept the card on file and made another payment on card without consent. Asked them to take the card off file and do not charge the card again cause the card do not belong to me. However Aaron's charged the card again without consent and have been asked to remove card off file prior. I have contacted local police authorities made a police report for fraudulent charges. After speaking to the account manager which he told me his name was Chuck who takes the payment and then he said, "Have a good life". SO I WILL BE PROSECUTING AARON'S TO THE FULLEST EXTENT.