Aarons Sales and Lease ownership Complaint - Bad Customer Service
VANCOUVER, WASHINGTON -- I have dealt with Aarons for about 10 years. Even when I have cash to pay outright for an item I like to use them because of the benefits of the extended warranty you get with them. I learned today the warranty means nothing. 12 months ago we bought a tv on contract and pay 130 a month. We have never missed a payment and have referred many friends and family members to Aarons. About 2 months ago our tv started having mechanical difficulties. We reported it to Aarons and they sent a technician out. The tech has been back to our house 4 times over the last month, and now the tv wont turn on.
We went into the store and requested a new tv. The only thing they would do is give us a used tv, that we have to continue paying for. I asked that they apply my payments made to a new tv and I would pay the difference and they refused. I have paid $1,690.00 for a tv and eith take a used or give back the one I have and loose all my money. Neither option seems right to me. Also they can not deliver the used tv for 5 days if that is the option we choose. Any suggestions?