Wickes Furniture Co Inc Complaint - The worst service ever
ILLINOIS -- It is hard to believe that in this day and age of customer service, companies, like WICKES FURNITURE, can still get away with BAD service, and bad quality furniture. First of all, this is the only furniture company that does not take returns, all others just apply a re-stocking fee. The second problem is the QUALITY of the furniture, it falls apart!!! The worst part is, to get a replacement is close to impossible!! The customer service office is staffed with rude and incapable people, and upper management (in particular a Mr. Robert Contreras who refused to come to the phone) does not seem to be interested in rectifying customer issues. This is the first time I have actually felt the need to write up a complaint agains't a company. I think potential customers should be warned!!!