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USN Shopping Network Informative - Products Ordered Not Received

Review by Cindyc45 on 2007-02-23
I Ordered off of USN 1st week of January 2007. WOW great after Christmas sale.....would have been if I had received my products that I spent over $700 for. Called and was told " It's on the way. Got one UPS tracking #. UPS said they paid for the label but they never called for product to be picked up. Now when I call, the phone is busy or doesn't ring at all. Found there web site and sent two e-mails. No response. I see that I am not the only person this has happened to. Thankful that they went off air on Direct TV, or I might be in worse shape. If anyone gets any response from these people, I sure would appreciate an email
Comments:4 Replies - Latest reply on 2007-03-22
Posted by tnchuck100 on 2007-02-24:
Dispute the charge with your credit card company NOW. You will find many complaints on this site against USN. Many are being told by USN the refund is being processed. DON'T BELIEVE IT! They are simply trying to get you past the 60 day credit card dispute window.
Posted by Marcia Arizona on 2007-02-25:
Yes, DISPUTE NOW!!! This company is in bankruptcy and has been for a long time. They are defrauding people still and you wont get a refund. I was lucky...I learned fast about this company and I was able to get help from my bank. Many people wait tooo long thinking the item is coming or that the credit will be issued. IT WONT! Dont wait.
Posted by millymolly on 2007-02-26:
If you get a number to call to someone who will listen and do something please email me. I am about out of ideas right now, been ongoing since last July and nobody seems to want to know so any ideas of who to pester next would be appreciated
Posted by diamondgirl on 2007-03-22:
Yes, there are many many people taken by this company, I was one of them. They kept giving me the run around and when I called them it was always a person from India and I could hardly understand what he was saying let alone I could hardly hear with the connection we had. I was lucky, I filed a dispute with my credit card co. and finally got credited, I made it in time, Thank God, it was over $1,700.00. A lot of people say its our own fault for shopping on TV for such expensive items, but I can't afford to pay retail, its either from TV or I don't buy. In all the years I have shopped for jewelry I have never had a problem with anyone except USN.

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