Dragonfly Products Complaint - Poor Customer Service

Review by butterflyfairy on 2007-02-24
BOYNTON BEACH, FLORIDA -- I placed an order for a Summit Viper Ultra Treestand on this company's website, www.dragonflyproducts.com. After not receiving any type of shipping notification, I sent them an e-mail requesting the shipment date. This is when I noticed that they did not have a customer service contact telephone number listed on their website, nor did they have a physical address listed. They only had a PO Box listed and an e-mail address, customerservice @dragonflyproducts.com to contact customer service.

I sent an e-mail to the address and never received a response. So, I sent a second e-mail response letting them know that I thought it was strange that they did not reply to my e-mail regarding the shipment date of my order and that I was worried because I had already given them my credit card information. Something did not seem right because of the PO Box address and no telephone contact number was listed on their web site. I e-mailed them to let them know that if I did not get a response from them today, that I was contacting my credit card company to cancel authorization. Well they responded to my e-mail by simply stating "order cancelled". After letting them know that this was ordered as a birthday gift for my son, which was why I needed to know when it was being shipped in the first place, they send me an e-mail simply stating "order cancelled". What kind of crap is that? Please don't make the mistake I did because I have a feeling that this is not a legitimate business and if it is, they do not know the meaning of customer service or customer satisfaction. BEWARE!! Here is the company name and PO Box listed on their website, www.dragonflyproducts.com:

Dragonfly Products
PO BOX 741361
Boynton Beach

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