Dell Computer Corporation Complaint - INFERIOR PRODUCT XPS 600
AUSTIN, TEXAS -- I was a victim back in 2004 by Dell Inc & Dell Financial Service. Case No. CO5-5200 RBL I didn’t know how to stand up back in 2004. I was just trying to call Dell Inc and DFS. But they just ignore me.
If you'll go to www.consumeraffairs.com/computers/dell.htm that you''ll see " Dell settles Class Action Over Financing Practies"
So, I would like to try to keep my rights as a consumer this time.
I purchased a Dell XPS/600 computer on 4/24/2006 through dell.com by sales man who is ”Marcus” He told me that XPS 600 is our top of the line and great system. What I found out 2 weeks later that Dell doesn’t sell this model XPS 600 anymore. I think I am a last victim. Marcus did not tell me that.
The merchandise arrived on 5/1/2006.The next day 5/2/2006 already failed. From 5/2/2006 thru 5/10/2006 I was on the telephone for hours every day, with customer support & tech support trying to resolve serious problems with the unit, they could not fix my computer therefore it was agreed they would replace it.
On 5/15/2006 I received a replacement computer. XPS/600 (order#957052642) and it immediately started having problems with start up & shut down issues along with heat and noise problems. Specially, when I’m playing a game that it’s making a funny big noise. I think XPS 600 has a heat problem. When I had to call them to fix my computer that honest tech guy told me about XPS 600 has heat problem. That’s why we stop sold those models. I was right.
While still dealing with these problems, my monitor failed. It was only 2 months. And it was replaced on 7/11/2006
I contacted tech support on 12/9 12/13 12/17 12/19&12/22 each day they could not resolve my problem, finally on 12/27 I contacted tech support again as my anti virus protection had turned itself off and could not be turned back on. The technician worked on the system via remote for an hour, he could not correct the problem. McAfee anti virus was installed on my computer by Dell as part of their required software package yet they will not support it when something goes wrong.
I asked the tech to remove it and I will use my own anti virus software and he agreed. He removed the anti virus program. After hanging up the phone I wanted to check my computer and it would not function. I called tech support again and explained to a different tech what had just been done and he said that McAfee should not be removed. He informed me that to remove McAfee correctly I would have to purchase removal software from McAfee as Dell does not support it and he could not help me. This same tech could not even access my computer remotely to look at the system. He told me” we cannot support your problem" and hung up,
I removed and reinstalled my operating system myself and got my system functioning again. The computer continued to run extremely hot and loud.
On 01/03/2007 system failed again, Tech never ever resolved my problems at all. Dell’s Tech is terrible. They are not professional. When I am taking to a tech or customer service that I heard children’s voice back there.
On 01/13/2007 DVD drive #1 failed. Tech support diagnosed mechanical failure and sent a contract technician to my residence on 01/17/2007 to replace the drive unit, after completing his job he performed a system test and DVD drive #2 failed. I didn’t know DVD drive # 2 was inferior product. Because, I never use DVD drive #2.A contract tech told me, you have to contact to Dell Inc. soon. So, I contacted Dell tech support again, the tech had me perform a series of tests and determined another drive failure .A contract tech was sent to my residence on 01/19/2007 and replaced DVD drive #2.
On 01/22/2007 my computer failed again, I this time contacted customer service and voiced my complaint about an inferior product. I was told I would be sent a replacement unit. On 01/31/2007 I received a reconditioned XPS/600 while transferring my file to the reconditioned unit the system shut down. I haven’t used reconditioned unit yet. And it’s already failed on 01/31/2007 same day when I received 3rd unit.
02/07/2007 my computer has failed to respond to any command.
I contacted Dell customer service on 02/07/2007. The supervisor I spoke with gave me three choices, another reconditioned unit/Tech support/or refund minus 10% put in to my Dell account plus I pay return shipping. On 02/ 8,9,10,11, my computer failed again. Finally, my computer crashed on 02/16/2007
I cannot use my computer at all. Cannot start or cannot shut down. It’s just sit on my desk. Dell customer service calls me who is “ William “ 02/18/2007 on Sunday,
He talked to my husband and refund minus 30% into my DFS account this time. The last time when I talk to them : refund minus 10%,May be, It will be refund minus 50% the next month. I really don’t understand it.
I am not interested in any more Dell products therefore I will not need a Dell account. Tech support cannot fix an inferior product as this is hardware problems not software. Reconditioned units were someone else’s problem. I have tried to be patient but after three inferior units I am done with Dell. I paid this computer off within 7 months. My responsibility is pay for what I purchased even system did not work as a consumer. And I paid off. Why Dell Inc. should be allowed to keep 10%-30% of my money for something that never worked. I would like to a full refund $2765.62. Three times are two to many.
I just don’t believe that Dell keep send me inferior product.Dell Sent me 3 inferior computer last 7 months. I just don't want to lose my money for junk computer.
Please email me if you have an idea How to fight back.
Most victims file a complaint at Better Business Bureau or Sate Attorney General.There is one more www.econsumer.gov