Affordable Dentures Complaint - Dentures - Faulty Dentures
WACO, TEXAS -- I went to Affordable Dentures in Waco, Texas in July 2006, paid $350.00 for a custom upper denture. According to their website and brochures dentures are to last anywhere from 5-7 years under normal wear and tear. The information states from the brochure that if the patient experiences any problems within a year they the dentist will repair or replace the denture within a year. The first week of January 2007 I noticed that my upper denture had a crack. I called and made an appointment and I had the denture repaired by the dentist. The office have their own lab onsite. Dr. Patel informed me that the "next" time anything happens to my denture that I will have to "pay" to have the denture repaired. I have NEVER dropped my denture during this time and I was eating a bologna sandwich and bit down only to have my denture crack as I was eating. My denture is only 7 months old and I called only to be told that I have been falsely accused of dropping my denture and the dentist refuses to pay for a replacement or any repair. I have paid hard earned money to pay for their product only to have a faulty denture to where I will be constantly going to him and spend money only to have to have it repaired all of the time. I want to have the denture replaced and I do not want to have to pay for it. I should be confident enough to pay for a denture and have it last a hell of a lot longer than 7 months.