Emove Complaint - Emove never use them again

Review by Lon3000 on 2007-02-26
MICHIGAN -- Emove has to be the worst organization I have ever used. They booked me with 6 load and unload companies and only one came through. And that's not the half of it, each booking they would charge my account from $130.00 to $160.00 per transaction. When they would cancel a preposed mover, they charged my account again and stated that it would take 36 hrs to refund my money. This has tied up a total sum of $625.00 from 02/23/06. After talking with their customer service depart via phone, they were very rude and did not care if I ever got my money return.

I will never use emove again and you can bet I will tell everone I know.

Comments:3 Replies - Latest reply on 2007-02-26
Posted by Hugh_Jorgen on 2007-02-26:
Well that's surprising considering they are affilitated with U-Haul. People around here can't stop talking about the service they get from U-Haul :-)
Posted by S on 2007-02-26:
Ha... nice catch Hugh...
Posted by Lon3000 on 2007-02-26:
Yes U-Haul is great but emove has a lot of work to due to before they could be like U-Haul. Emove books moves but never verify that the mover will show up. Plus they charge the customer before the mover is contacted. Once informed by the customer that the mover did not respond. The only recourse they have is to cancel that order try to located the next mover in line, charge your account again. And inform you that your funds will take 36hrs to be refunded. Then you are stuck with paying more money and still no move.

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