DHL Complaint - DHL gave my package to the wrong person!
GREENBELT, MARYLAND -- I had to ship my Dell Laptop in for repairs and Dell mailed it back over night via DHL. Except one week later I do not have my laptop. I have received no notice no thing the entire time and DHL has not responded to any of my messages and will not answer the phone.
Now I find out tonight on their web site that they let some random preson sign for it and now I'm hosed. Thanks a lot DHL .... deadbeats. My laptop was given to somebody else, because I couldn't be at my place at 8am through 3pm because of work. Not once did DHL bother to swing by after 5PM .... you know when people don't have to work.
Utter and total crap ..... now I have to go through a long drawn out legal battle. Why couldn't Dell have used UPS .... ground would have been fine at least UPS actually shows up to do their job.
--- Update ---
After I talked with DHL and presented my pending course of action my repaired Dell Laptop mysteriously reappeared after showing up on DHL's site as "Delivered" yesterday. Of course I had to go all the way out to Rockville Maryland from Greenbelt to pick the package up myself because they couldn’t bother to drop it off after 5PM because “they don’t work late hours”. When I received the package I noticed the seal on the box that Dell applied was broken and the packing inside was tampered with. I highly suspect one of their employees tried to pocket my machine.
Note to Dell, I will pay more money for you not to use DHL in the future!