LAUREL SPRINGS, NEW JERSEY -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
On Feb 26 2007 I contacted Dish Network customer service because of an outage of locally provided channels from my sattelite reciever downstairs. The upstairs system functioned normally so I suspected anything but the outside dish.
Customer service had me perform several tests and they agreed that something related to the reciever was at fault. They arranged for a technician to come on Wednesday. However I was informed that even if the warranty for installation covered labor and parts for the repair there would have to be a $29.00 'truck roll fee' charged. Since the installation is fixed to my home and not able to be removed and shipped in for repair it is my opnion that Dish Network has a responsibility to repair warranted installations and devices without additional charge. I offered to extract and ship any portion of the system to a repair location and the customer support person refused.
I refused to allow the charge and refused to accept service.
As a resolution, I would like the following:
I demand Dish Network be compelled to rpeair warranty installations without additional charge.
I expect DIsh Network to supply the contracted signal and service as described in the installation and service contract.
Please contact me if you need more details regarding this incident.