Carnival Cruise Line Complaint - Dissatisfied
FLORIDA -- My husband and I have heard rave reviews about cruises and their spectacular service. Well, I came back from my first cruise with a much different perspective.
We booked a cruise out of Tampa, FL on the Sensation on February 17th. Once we boarded the ship we expected courtesy, respect, and fun. The first 2 days (which were at sea), our room was not cleaned. We expected to come back from dinner with at least our beds pushed together and turned down for the night (we were told that they would do this for us if we got a room with two single beds) We also did not receive our beach towels in our room (as we were told we would), and when we asked the information center for 2 beach towels, the individual was very rude. We then called house keeping, and we were told that the towels would come to our room...they never arrived. After waiting 45 minutes for our beach towels, we decided to just leave without them. So, our first day at the beach (in Grand Cayman Island) we did not have towels. The second port was in Cozumel, and once again we did not get beach towels. Once I asked house keeping they didn't bring them, so I had to walk down to the house keeping area and ask for them. After all the trouble, I finally got towels.
Another thing that concerned me, was the control over children. I realize that Carnival is popular for families with young children and teenagers, but I do believe there should be some 'ship rules' for kids. There were many times when I was walking down a hall way or stair case and I could not get through because there were a group of teenagers blocking the area. When I would announce 'excuse me', they would look at me at laugh. Now, for a young woman like myself, I didn't mind 'dealing' with the situation, but the elderly couple behind me just turned around and used the other staircase. I understand that the actions of these teenagers is not your fault, but there were not rules or regulations for the kids to follow. Not even security tried to control these actions. I don't think that it would hurt for there to be parent/kid meeting at the beginning of the trip to set these rules. Trust me, it would make the trip much more pleasant for all of the other people on the ship.
The food on the cruise was pleasant, but our waiter did not say much more than "yes" and "no" the entire cruise. While all of the other tables were being served their desert, we were still waiting for our main course. It seemed like our table was the very last to get served every night. And while waiting I noticed that most tables got to select a desert. One night we were given a choice for desert...all the others, we were just given what he decided to bring out.
Now the weather wasn't perfect, and I know that no one can control the weather, but I would have been nice if there were activities that we could do when the weather wasn't good. We spent our days at see covered up with towels laying on sun chairs because there was nothing else to do....other than drink and gamble (which can only be done for so long).
From what I have been told, it's Carnival's goal to 'exceed our expectations', but in this case, our expectations have not even been meet. My husband and I travel a lot but don't think we will ever take another Carnival cruise if this is what to be expected.
To help keep me as a potential future customer, I would like the following:
It would be nice to hear back from Carnival and find out if all Carnival Cruises are like what we experienced. I do beleive we should get our money back or a cruise to compensate us for our unpleasant experience.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
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