LA Fitness Informative - NEVER trust LA fitness
PLANO, TEXAS -- An LA fitness talked me into giving him my credit card number to "lock down" special rate while I was looking for a fitness center. Gave the number to him and went in the next day to look at the club. The sales person, Jason, whom I gave credit card to was not there. I didn't like the club (LA Fitness, East Plano, TX) and a manager (the LA fitness front desk referred him to me) came and tried to talk me into join. I confirmed with him that I don't want to join and asked for my credit card number back. He told me he had no access to credit card numbers, but I should not worried about my credit card number since I had never signed any membership agreement.
Well, the truth is, weeks later, I was being charged on my credit card without my authorization. I called many times to LA fitness E. Plano, TX location and they said it was their mistake and they will take care of it. Nothing happened after the promises. A month later, my credit card was being charged again.
I had to put a request dispute from my credit card company.
Guess what, LA fitness mailed me an invoice after the credit card company had contacted them and agreed that LA fitness charge is a fraud.
Here comes the best part : I called to their collection department and explained. Their response: "once a customer gave out his/her credit card number to LA fitness, then it meant he/she authorize LA fitness to charge him/her regardless he/she ever signed membership agreement nor receive membership nor use the facility."
SCARY LA FITNESS - I told them I refused to join the club within 3 days of I gave them my credit card number. I have never signed any membership agreement, never worked out there even once in my life, never received any membership information (no card, no papers, just nothing)- BUT CONSTANTLY receiving the bill harassment from them.
Irresponsible LA fitness - called them many times and spoke to many people working there, and most of them promised to take care of the issue and never did. At the end, LA fitness corporate office would just say to you that no records have been found on "their" system showing you spoke to anyone. - I hope judgment come earlier.
In conclusion of LA fitness- Rude customer service and evil business behavior.