PHILADELPHIA, PENNSYLVANIA -- In an effort to set aside the monthly struggle of an auto payment, I made the entire payoff via Western Union Quick Collect, as instructed by Wells Fargo using the code city provided to me by Wells Fargo. Seven days later, my vehicle was towed from my driveway, carseats and all.
Sad but true, it must be my fault for using the "wrong" code city given to me by one of their ever-so-competent customer care representatives, not calling the control number in, (says that fine, competant customer care dept) that has led to my payoff funds being "seen" but "unable to locate" to "legally post to my account" before my (paid-off) vehicle can be "legally released back to me", and of course, I will have to "go to get the vehicle myself".
Would it be another wrong of mine to suggest that if any (one of my five children) are injured as a result of being transported where they need to be (i.e. school etc.) because my neighbor who has to help me out doesn't have their safety seats, that I will file one major lawsuit against Wells Fargo. Their answer would probably be a resounding "yes".
Unfortuneately, I have received more assistance and more respect from the representatives at Western Union and the impound lot than the company in error themselves. Buyer beware!!