Ganley Chrysler Jeep Informative - Ganley salesman are liars

Review by scruffyjohnson on 2007-02-27
CLEVELAND, OHIO -- Initially I found an online ad for a specific used van from the Ganley dealership. I submitted all of my information online for a loan and emailed them letting them know I wanted to purchase the vehicle. Upon entering the dealeship the salesman stated the vehicle VIN in the ad was for a newer more expensive vehicle. They told me it was a 'typo'. While I was in the dealership the salesman began selling me a different model. While trying to get the vehicle down in price as much as I could the salesman must have went to his boss at least 8 times within a 2 hour period. He also did the "what if I said $XX.XX" but in increments of $100 about 15 times. Very insulting to anyone with half a brain. I finally settled on a price and drove the van home. Later that night I discovered the same van and VIN number advertised online for $2000 cheaper. I emailed and called the salesman the next day only for the salesman to tell me it was a 'typo' and that he could do nothing for me. I asked him to have the sales manager contact me, but I was never contacted. I also asked for a return policy but the question was not answered. To sum up, they post fictitious prices and numbers on the internet only to bait you in to sell you something different. They also do not honor their posted prices. Don't expect any service after you sign on the dotted line. You're nobody to them after that.
Comments:5 Replies - Latest reply on 2007-02-28
Posted by Anonymous on 2007-02-27:
Scruffy, you may want to print the page you found the internet price on and then contact your state's attorney general. Although typos do happen after reading your review I think it is becoming a little to convienant. If it is found that this dealership is doing this intentionally they will have violated FTC law and you would be entitled to a refund. Good Luck
Posted by tander on 2007-02-27:
Scruffy, I agree it is "too convenient" for the sales people to say it was a typo, but that is how they get you into the dealership, but next time print out the page and bring it with.
Posted by Slimjim on 2007-02-28:
What dealer said. That's two cars out of two you found to be mis-advertise. They would know what typos are in the paper with their ads. They won't sell you an advertise model because of a typo, yet steer you into another for higher than "typo' advertise? Come on. Make one more call to them and tell them you are going to the State's attorney and the FTC if they don't credit you the $2000. If they don't, then do it.
Posted by scruffyjohnson on 2007-02-28:
I have already went through the Better Business Bureau so far and the dealer responded by saying they were at no fault. I was actually thinking about going to the attorney general but after all of your advise I will actually follow up with it. Thanks very much for the advice everyone. Edit added: I forgot to mention that I actually did take a screen shot of the ad that very night just in case they would do nothing for me. I will use that as fuel for my fire.
Posted by Anonymous on 2007-02-28:
Scruffy, just FYI, the BBB is a joke. They have no power to do anything and as long as a business pays their membership dues, they sweep complaints under the rug

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