Outback Steakhouse Informative - Outraged By Outback!!!
First off...I always liked Outback Steakhouse,and up til now have probably dropped a few grand in their establishments...but they won't get another dime outta me,and here's why......
Several months ago,I took my youngest daughter (who is 8) to the Outback in Altoona,Pa. We ordered our food & drinks.We ate our appetizers,and then our food came out...a few bites into our meals,my daughter had to use the Ladies Room.It was at the other end of the restaraunt,and you had to cut through the bar area to get to it,so I escorted her. We were only gone a few minutes,and when we returned,our table had been bussed (despite the fact that our meals were barely touched,and our coats were still on the seats at our booth). I saw a busboy (who looked like a cast member from 'Dude,Where's My Car? ')nearby,so I asked him if he'd bussed our table.He removed his Ipod earphones,and said " Oh,man..I thought you guys left.." Our barely eaten meals were still in the top tub of his cart.I pointed to them and asked him if it looked like we were done..and if the coats in the booth might have been an indication we were still there.
He said "Dude.. I'm realy sorry. Let your waitress know what happened.." Plugged his earphones back in & went back to bussing more tables.I told our waitress.She was clearly upset with the busboy's stupidity,and got the Manager.The Manager comes over,and asks "What seems to be the problem?" I explained what had happened,and his response was "...and just what would you like me to do about it?". I said,"How about doing your job...".
He just smirked,shrugged his shoulders & walked away...I couldn't believe it!! The waitress kept apologizing...she couldn't believe it either.I stupidly & begrudgingly paid the bill..namely because I didn't want to cause a scene..especially in front of my daughter..and left.
Since then,I have complained to Outback several times,and get no response of any kind.I'm not bucking for a free meal...all I'd like is some sort of acknowledement that I'd been wronged.An apology from someone higher up the ladder than a waitress would be nice.
From the looks of things, Outback handles it's legitimate complaints with the same nonchalant & incompetent manner that 'Manager' handled mine....
Who knows...maybe that stoner busboy is 'Management Material'....
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