Sears Informative - Water Heater Repair
HAYWARD, CALIFORNIA -- I have been a customer of Sears for a long time and lately this company has gone down to the pits when it comes to service. About 10 months ago we bought a water heater (Gas) and the thing did not work. A Sears Repair Person came out to our home and told us that the controls were messed up and he would send out for new ones and we would receive them via mail in two to three days. Well after two weeks they came out and put another water heater in. Now here it is 10 months later and this one is leaking thru the emergency valve. The so-called Repair Person gives me the same line that I would receive the part in a couple of days and that he would install it. Guess what? Here it is another week later and no new part and water still leaking. There has to be something that we customers can do about this situation. I guess Sears has forgotten about all the companies that have gone bottom up in these past few years. I for one will not buy another Sears product. This insurance thing is a scam to rob us customers.