Spence Cafe Complaint - Harassment
WEST CHESTER, PENNSYLVANIA -- The food is okay. They charge for every soda you drink (at least at Denny's you get free refills). They claim to be a fine dining restaurant, which I find hard to believe if they charge for each soda. Service is so so and I am amazed based on management that they are still in business. In my most recent visit when I was charged $ 7.50 for soda, I questioned the charge...the response was less than expected. Actually, the response was that you don't get free refills at a convenience store. I guess no one told the bartender that we were at a "FINE" dining restaurant. Anyway, I was highly upset and did not leave a tip...normally I tip 20 % or better. What happened next was so shocking that I am still astounded, the bartender chased me out in the parking lot and was yelling at me and calling me vulgarities. I basically walked away but before I did - I said for her to tell her manager that they can get the tip out of the sodas they charged me for. She said she was the manager. I then tried to call to talk with the owner and she said he was not in and not to call here anymore. I called later in hopes to get his/her name and she told me his name and told me not to call back anymore. Normally a story only has one moral, but this one has two. First Moral, which is for the restaurant owner - If you are a restaurant owner and you want to consider yourself a FINE dining restaurant - two things are involved here...you don't charge for refills and you screen your employees to hire the FINE ones...you know ones with manners and couth. Second Moral, which is for the Restaurant Patron - If you are looking for a a good restaurant in West Chester and you are thinking about this one, remember the local diner has free refills and I can't recall the last time I even needed to speak to a manager at a diner let alone be chased out by one.