MCI/Worldcom Complaint - Correctional Billing
ST. LOUIS, MISSOURI -- On February 29, 2007, I received an automatic message from MCI Correctional Billing stating that I had a $25.00 balance. The limit is $100.00 a month. My son called on 2/21/07 and 2/28/07. I called MCI Correctional Billing and was told that there was a $56.00 balance. The customer service rep told me that I received 2 phone calls on 2/21/07, two connected call on that date. My son is in Georgia. I was not home until about 9:30 p.m and the caller ID showed that he had attempted to call. Finally, we connected at 10:00 p.m. I am being charged for a connection that never took place. There was only one connection.
The price of these phone calls is a rip-off. $3.95 cent to connect a call and $.89 cent per minute. If the recorded call had one set of information why did the customer rep have another set of infommation. The limit is $100.00 but my last bill was $146.00. We had to pay lawyers, bail bond and everyone else who had their hand out. Now, we have to pay MCI a large some to communicate with a love one.