Cadillac Complaint - Lost Key - 1997 Catera
CHARLESTON, SOUTH CAROLINA -- My mother lost the keys to her 97 Catera with 68,000 miles. The car has now sat at a dealership for 6 weeks because the home office of Cadillac has been unable to provide the dealership or us with a transponder(?) code to make a key work with the vehicle. The home office of Cadillac informed us that Cadillac deleted the software program for 1997-2001 Cadillacs from it's system in Dec. 2006. Until they get a software update they are unable to help us. They said it also possible they will not get an update. Cadillac will not offer my mother a rental car or any compensation. They only offered a $2900.00 certificate towards a NEW GM vehicle. My mother does not need or can she offord a new car she just needs a key to her car. Can you believe in todays world Cadillac is unable to make a key work in a car. A car with 68,000 miles that just needs a key is useless at this point. Cadillac owners and potential buyers BEWARE, do not lose your keys or it could be the last time you drive it!!!!