J.C. Penney Company, Inc. Complaint - Do Not Buy From JC Penny (Poor Service & money issues)
MYRTLE BEACH, SOUTH CAROLINA -- Do not buy from JC Penny! I ordered baby furniture including crib which can convert to full bed, hutch, and conversion rails (totaling above $1500.00). This was ordered on the 4th of the month. The web site and customer service employee informed me of a delivery time of 2 weeks. They stated that the delivery company would call me to set up delivery time. A few days after the 2 weeks I called to be sure I had not missed the call. The first time I was told that they didn't run my card and had a question of the address verification on the card, however all the information was correct and the associate could not figure out why it was in there like that. She said it must have been a error sorry. My credit company said no verification was ever done. Again I was told 2 weeks delivery time. This is just the beginning!! Thinking this was the issue and now resolved I looked forward again to getting my order. Another 2 weeks passes, no merchandise. Upon calling I am told they have not shipped the order and not sure why but that it has been processed. They would check into it and inform me of the issue. Another week no return call from JC Penny. I'm calling again; they said there must have been a issue with the vendor processing and completing the order. They now have it and should be delivered in 2 weeks. During this my son is now born and we have no furniture for his arrival. Thanks JC Penny! Settling down a little I call once again, since again 2 weeks no delivery or call. I get informed that it finally has been shipped and I should get it any day. A few days pass no delivery or call so here I go, call again. Now they say the delivery company has it and its in transit (again) fed up I insist to call the delivery company myself to get a status. Finally a true fact from JC Penny they do have it and are changing trucks to have it delivered. The delivery company was super nice, my only problems are with the huge company of JC Penny. The delivery company filled what they said they would do. Now upon delivering to my door there is a tear in the box. According to the delivery guy (who kept his word) the condition of the box was as they received it. We decided to look into it since JC Penny told me earlier if I accepted it for any reason there would be a charge to ship them back. Cant imagine the struggle I may have with this! However if I refused it there would be no charge. I figured I better look with all the misleading statements I have been told so far. Guess what -- Its damaged! the frame is broken in two and the back board torn off. So on the 16th of the following month almost 6 weeks later. Yeah should have been a 2 week delivery. I refuse this order and call JC Penny. I am assured that I will have my credit within a few working days Wed the 21st at the latest. She took the time right then and verified the delivery company had the merchandise. As of today the 1st of the 3rd month I get my statement and no credit, called the card company and no credit. So here I go call JC Penny and get a supervisor. She sees the notes from earlier and says she cant help me since its night time. They took my $1500 at night but cant help me get it back! Now they want me to continue to wait. She mentions that a request for the credit it still being reviewed. Now I am days away from 2 months for a 2 week delivery and they have had the merchadise almost 2 weeks and I still a newborn son with no furniture. Again, Thanks JC Penny, guess your kids dont have bedrooms either. Why do you even sell this stuff? I just want my $1500 credited to my card so I can buy my kid his furniture somewhere else that treats their customers better.