Sony Complaint - refusal to honor rebate
HOUSTON, TEXAS -- On October 27th,2001 I purchased a VAIO computer for $1099.00. An identically equipped Hewlett Packard computer was selling for $1049.00.The Sony however, was advertised with a $100.00 REBATE, which made the purchase decision final.I mailed the rebate info after three days,along with all pertinant documents to include the bar code label from the box, the sales reciept and the rebate coupon. Sony has never acknowledged receiving this rebate info. I then sent duplicates of all original receipts via certified mail. The request was signed for, but still I cannot get a response from Sony.I then went to the store where I purchased the computer (Fry's Electronics) and requested their assistance in getting my rebate. Their attitude was 'too bad'. I dealt with their 'rebate manager', a Mr Rudy Rodriquez. All I want is the rebate returned to me that justified the purchase in the first place.
To help keep me as a potential future customer, I would like the following:
Refund my $100.00 rebate
At the very least I would like a response from your company regarding this incident. Thank you for your time.