United Parcel Service Complaint - UPS Delivery Games - Delivery Hassles
Delivery Hassles - Complaint
CHICAGO, ILLINOIS -- UPS has been a big pain for me to deal with. These are just two incidents being detailed, but there have been others.
About 4 months ago i was expecting a shipment with UPS. I decided to wait at home all afternoon so to be sure to receive it. Having had prior negative experiences with this company, I stayed near the window keeping a look out and also leaving the window a tad open so to be able to hear the truck when it approached. When the truck arrived and the driver approached the door, i walked to the intercom waiting for the driver to ring it so i can buzz him in. After waiting for almost a minute and hearing NOTHING....I decided that I better get to the outside door quickly. Lo and behold he was already writing up the "MISSED YOU" delivery notice and getting ready to walk back to his truck with my package. I asked him if he had pushed the button to my unit he said "Ya" which was a lie because i didn't hear anything. Anyways, I thought about putting in a complaint, but i didn't make anything of it.
Today 3/1/07 i was expecting an important package and decided to stay home to receive it. I stayed by the window to keep a look out for the truck. At about 3 o'clock in the afternoon i heard and saw the truck - but it didn't stop it just kept going. I thought maybe the driver just passed my house by accident and he would go around the block and come back. After 15 minutes I KNEW he wasn't coming back at all. I went outside to look for a notice and of course there was none. I then checked the UPS website with my tracking number and it said "Receiver was unavailable, delivery will be rescheduled" I called up to complain and told the customer rep that I saw the truck and it didn't even bother to stop. They told me somebody would call me back in one hour. When somebody did call back they told me the driver had finished for the day and has "Gone home". I was told it would be delivered the next day or i could come by to pick it up today. So i said to him that i might pick it if I had time to. He said that would be fine. I came by at 7:30 p.m. for my package and they told they had loaded it up on to the truck and they could not get it. They told me i should have confirmed with them that i was coming by. i explained that i was told I could come by today to pick it up. They then said that they didn't know who told me this and it was probably a rep from out of state who gave me the bad information. I then asked where i can i file an official complaint and the UPS clerk at the pick up counter said they don't handle complaints, that I'd have to use the UPS website.
Anyways, I don't know why anyone would use UPS. The drivers are cocky and rude and the service stinks. I have NEVER had problems with FEDEX. USPS is also OK. I recommend you stay away from UPS.