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United Parcel Service Complaint - UPS Delivery Games - Delivery Hassles
Delivery Hassles - Complaint
CHICAGO, ILLINOIS -- UPS has been a big pain for me to deal with. These are just two incidents being detailed, but there have been others.
About 4 months ago i was expecting a shipment with UPS. I decided to wait at home all afternoon so to be sure to receive it. Having had prior negative experiences with this company, I stayed near the window keeping a look out and also leaving the window a tad open so to be able to hear the truck when it approached. When the truck arrived and the driver approached the door, i walked to the intercom waiting for the driver to ring it so i can buzz him in. After waiting for almost a minute and hearing NOTHING....I decided that I better get to the outside door quickly. Lo and behold he was already writing up the "MISSED YOU" delivery notice and getting ready to walk back to his truck with my package. I asked him if he had pushed the button to my unit he said "Ya" which was a lie because i didn't hear anything. Anyways, I thought about putting in a complaint, but i didn't make anything of it.
Today 3/1/07 i was expecting an important package and decided to stay home to receive it. I stayed by the window to keep a look out for the truck. At about 3 o'clock in the afternoon i heard and saw the truck - but it didn't stop it just kept going. I thought maybe the driver just passed my house by accident and he would go around the block and come back. After 15 minutes I KNEW he wasn't coming back at all. I went outside to look for a notice and of course there was none. I then checked the UPS website with my tracking number and it said "Receiver was unavailable, delivery will be rescheduled" I called up to complain and told the customer rep that I saw the truck and it didn't even bother to stop. They told me somebody would call me back in one hour. When somebody did call back they told me the driver had finished for the day and has "Gone home". I was told it would be delivered the next day or i could come by to pick it up today. So i said to him that i might pick it if I had time to. He said that would be fine. I came by at 7:30 p.m. for my package and they told they had loaded it up on to the truck and they could not get it. They told me i should have confirmed with them that i was coming by. i explained that i was told I could come by today to pick it up. They then said that they didn't know who told me this and it was probably a rep from out of state who gave me the bad information. I then asked where i can i file an official complaint and the UPS clerk at the pick up counter said they don't handle complaints, that I'd have to use the UPS website.
Anyways, I don't know why anyone would use UPS. The drivers are cocky and rude and the service stinks. I have NEVER had problems with FEDEX. USPS is also OK. I recommend you stay away from UPS.
About 4 months ago i was expecting a shipment with UPS. I decided to wait at home all afternoon so to be sure to receive it. Having had prior negative experiences with this company, I stayed near the window keeping a look out and also leaving the window a tad open so to be able to hear the truck when it approached. When the truck arrived and the driver approached the door, i walked to the intercom waiting for the driver to ring it so i can buzz him in. After waiting for almost a minute and hearing NOTHING....I decided that I better get to the outside door quickly. Lo and behold he was already writing up the "MISSED YOU" delivery notice and getting ready to walk back to his truck with my package. I asked him if he had pushed the button to my unit he said "Ya" which was a lie because i didn't hear anything. Anyways, I thought about putting in a complaint, but i didn't make anything of it.
Today 3/1/07 i was expecting an important package and decided to stay home to receive it. I stayed by the window to keep a look out for the truck. At about 3 o'clock in the afternoon i heard and saw the truck - but it didn't stop it just kept going. I thought maybe the driver just passed my house by accident and he would go around the block and come back. After 15 minutes I KNEW he wasn't coming back at all. I went outside to look for a notice and of course there was none. I then checked the UPS website with my tracking number and it said "Receiver was unavailable, delivery will be rescheduled" I called up to complain and told the customer rep that I saw the truck and it didn't even bother to stop. They told me somebody would call me back in one hour. When somebody did call back they told me the driver had finished for the day and has "Gone home". I was told it would be delivered the next day or i could come by to pick it up today. So i said to him that i might pick it if I had time to. He said that would be fine. I came by at 7:30 p.m. for my package and they told they had loaded it up on to the truck and they could not get it. They told me i should have confirmed with them that i was coming by. i explained that i was told I could come by today to pick it up. They then said that they didn't know who told me this and it was probably a rep from out of state who gave me the bad information. I then asked where i can i file an official complaint and the UPS clerk at the pick up counter said they don't handle complaints, that I'd have to use the UPS website.
Anyways, I don't know why anyone would use UPS. The drivers are cocky and rude and the service stinks. I have NEVER had problems with FEDEX. USPS is also OK. I recommend you stay away from UPS.
Comments:
Posted by grandma005 on 2007-03-02:
I have had problems with FEDEX too. When I am expecting a delivery from them, I wait in my living room all day. I see FEDEX man run to my door, turn around, run to the truck, jump in and drive off all before I can get to the door. At my door
there is a sorry I missed you sign. They are being timed and
have a number of deliveries to make in a certain amount of time or they get fired. The company is a fault for bad service.
there is a sorry I missed you sign. They are being timed and
have a number of deliveries to make in a certain amount of time or they get fired. The company is a fault for bad service.
Posted by Lidman on 2007-03-02:
I too have had a fedx guy leave me standing there holding the bag. I had to put an address on a package once and ask the guy to give us a minute, he said ok. We were writing the address on the package and this guy just drove off to our surprise.
I called and found out they have a time limit on how long they are aloud to stay at each stop, this guy was late and a new employee. He did apologize the next time we saw him. From then on we made sure we had everything ready to go when they came. It's a give and take world I guess.
I called and found out they have a time limit on how long they are aloud to stay at each stop, this guy was late and a new employee. He did apologize the next time we saw him. From then on we made sure we had everything ready to go when they came. It's a give and take world I guess.
Posted by MRM on 2007-03-02:
If you're not satisfied with UPS and are a hasssle to deal with, I would suggest that you switch carrier for a change.
Posted by KenPopcorn on 2007-03-02:
I have also had similar, or worse problems with Fedex.
Posted by NeoGeo on 2007-03-03:
UPS drivers are the worst. That is why I try to avoid using them. And if you complain nothing will be done, or it will get worse.
Posted by grandma005 on 2007-03-03:
I have had no problems with UPS drivers. I guess it depends on who the person is. They even leave the package at the door when I don't answer, because they know that I am home. Try getting that from a FEDEX driver.
Posted by Skye on 2007-03-04:
I guess I am lucky, because both my Fedx driver and UPS driver are wonderful, and get a very generous Christmas bonus from us.
Posted by Depot Guy on 2007-06-05:
UPS... what can I say that hasn't already been said by others? Overnight, guaranteed, or? Or, well nothing - your money back at the very most. Much good that does when one is waiting for the timely return of a passport from a foreign consulate for upcoming travel. I recently sent my passport using UPS to New York City for a visa to be issued by some "banana republic". Took some 12 hours from pick-up to make it there. Not bad considering we're talking 3,000 miles (5,000 km). Tracking showed all this nicely. The return of my passport leaves a little to de desired. The consulate of aforementioned "banana republic" calls me and informs me my passport has been ready for pick-up for a few days now. I inform the lady I'm talking to that I had included a return envelope from UPS for that purpose. She says 'they no longer call UPS because UPS has a habit of losing passports'. Should I still want to use UPS it's up to me to call and notify UPS there's a pick-up at said consulate. I did notify UPS and guess what? For some 50+ hours they lost my passport locating it only when it was too late for me to board my planned cross-atlantic flight to points beyond. My advise, don't use UPS if you're relying on what you're shipping.
Posted by Depot Guy on 2007-06-05:
UPS... what can I say that hasn't already been said by others? Overnight, guaranteed, or? Or, well nothing - your money back at the very most. Much good that does when one is waiting for the timely return of a passport from a foreign consulate for upcoming travel. I recently sent my passport using UPS to New York City for a visa to be issued by some "banana republic". Took some 12 hours from pick-up to make it there. Not bad considering we're talking 3,000 miles (5,000 km). Tracking showed all this nicely. The return of my passport leaves a little to be desired. The consulate of aforementioned "banana republic" calls me and informs me my passport has been ready for pick-up for a few days now. I inform the lady I'm talking to that I had included a return envelope from UPS for that purpose. She says 'they no longer call UPS because UPS has a habit of losing passports'. Should I still want to use UPS it's up to me to call and notify UPS there's a pick-up at said consulate. I did notify UPS and guess what? For some 50+ hours they lost my passport locating it only when it was too late for me to board my planned cross-atlantic flight to points beyond. My advise, don't use UPS if you're relying on what you're shipping.
Posted by debasisg on 2007-10-25:
UPS drivers have always been a pain in the neck for delivery. I cannot imagine how they manage to be so mean and corrupt. Every single time they try to avoid delivery by silently putting up the notice on the door and running away. Such a scam. I wonder why there is no law suits yet haunting UPS. If they cannot deliver the goods, they should not be in business.
Posted by upstairs on 2012-12-28:
Similar experience.... UPS guy put up 'missed you' sign without ringing my doorbell. I happened to spot him once running back to his truck and drove off while I got down the stairs. Another time, the 'missed you' sign was posted so high above my eye level and not even on my door that I didn't see it for 2 days. Only to find it when I went look for it after I checked online tracking that 2 attempts had been made without me hearing any door bell ringing. My neighbors had some constructions going on and if the delivery guy simply knocked on the door, it'd sound just like the neighbors workers, when I'm upstairs. Argggggh! So I thought for important packages, I'll go pick up at an UPS center... I looked online, and now they want to charge you $5 to schedule a pickup, not only that, it has to be arranged prior to the first delivery attempt!! Arggggggggh!
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