Ford Motor Complaint - Ford and their warranties/quality
DENVER, COLORADO -- I purchased a new Ford 500 when they first came ou to use as my company sales car. I liked the size and seating comfort for the car to be used on the highway. Since the vehicle was a new model I purchased (for the first time) an extended warranty. However, the warranty is almost useless from Ford. They will not warrant normal use items. This I agree with, but Ford determines what is a normal use item. The driver side seat heater went out within the first year with very minimal use. Since I used this car on the freeway almost exclusively I had just over the mileage for the normal warranty. The passeger door trim was installed incorrectly and eventually bent back. I complained several times to the dealers that it was clicking and becoming a problem- again to no avail. The defroster works OK but the last place to clear is directly in front of the driver. And you cannot change the deflectors because of the design. The windshield washers design is extremely poor. The hose is locsated close to the hood where it is the coldest- so the washer doesn't work well when the temperature is approching freezing. The only way they work at those temperatures is by running either a little alcohol or pure non- reezing washer fluid. Good luck finding that when you're traveling. The dash material is already seperating and bubbling. All this may seem minor but adding the fact that the rear brakes wear out before the front (something no mechanic has ever heard of before) tends one to believe that Ford's " Better Idea " is not so better after all. I spoke with the consumer center for Ford Motor Co. and was basically brushed off as "Oh well". I now understand why Ford lost millions of dollars last year. They sell warranties and have no intent of honoring them and build a poor quality vehicle. I never buy foriegn, but this fiasco has driven me to do so. My recommendation: DO NOT BUY FROM FORD AND ESPECIALLY AVOID THE 500!
A small quote " Japan sells reliability, the Germans- performance, the Italians- style, the Americans- financing "