Cottonwood Futon Informative - How not to buy a Futon

Review by whowho on 2007-03-02
MADISON, WISCONSIN -- The product is reasonable, but had some shipped defects(which they acknowledge to in the Email per the product re its shipping and arrival status). Why should a company allude to the fact to suspect a product will not arrive in satisfactory condition.
I bought the chair lounger model which is inadequately described on the web site. The pull out Ottoman-part is lower than the main bed portion, but the cushion here is not thicker for a proper flat surface, and that one side bracket for the ottoman was flimsy.
The customer support service was quite poor-as they never responded after many Emails and telephone requests to their store site. I was not rude, but am sure mad that they take my money and not correct their products problems

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