Broderbund/Riverdeep/Encore Software Complaint - Customer"Service?" Surely You Jest
I recently purchased Print Shop Pro Photo at Office Max. When I tried to install it, I got as far as "enter license code." I laboriously typed in the many-digit-and-letter alphabet soup they gave me and received the message that the code was invalid. Thinking I might have made a mistake, I retyped it, with the same result. I have done this over and over and over, with the exact same result. I consulted the so-called FAQs, finding nothing that applied. I also tried the link for customer service. I received a very curt e-mail directing me to encore software.com, where I also got no satisfaction. On one of these sites, there is a link for people who have product code problems, but it also yielded no result. Obviously, this composite company only wants to sell stuff; they have NO interest in actually helping anyone who has a problem with their products. THEY provided the erroneous code, for crying out loud!!!!! Don't they have some obligation to give me one that actually works? I have been all over the net looking for a customer service telephone number or any working telephone number for any component of this conglomerate. Whatever I find, whether toll-free or at a cost, is conveniently "not in service." You can bet I will try returning the software to Office Max on Monday before I do anything else, but I really don't think they have any obligation, since it has been "used," at least to the point of entering the faulty code. :-) Broderbund does claim that they guarante complete satisfaction and will reimburse in full if I mail the product back to them. They also say there will be a minimum wait of four weeks. Given their lovely business practices so far, I have little faith in that. Whatever the conclusion of this mess may be, I will NEVER buy anything else labeled Print Shop, Riverdeep, or Encore Software ever again. It was also interesting to read other comments about what they do with mailing lists, etc. Fortunately, I paid cash for this piece of crap.
O.K., enough venting. Is there anything I can actually DO to hurt these creeps? Does anyone have a website, contact name, or telephone number that actually works? (If it does exist, I'm pretty sure it rings in India, where some poor guy who is working for fifty cents a day or so and doesn't speak English very well will answer and fail to give me any satisfaction. Nothing makes me angrier than that sort of treatment.) How about the Better Business Bureau? No one should get away with this stuff. Please at least send this complaint to the only e-mail contact I have: support@Broderbund.com. Thanks!