American Airlines Complaint - American Airlines is a BIG DISAPPOINTMENT
Darling Vital, AA ticket person in Newark NJ airport, told us that we would have to fly to Chicago on Friday 7/28 and leave the following day Sat 7/29 on a connecting flight to China. We asked her if there was anyway we could get there the same day being that we were already losing a day at our resort but she said American Airlines' flights to China is always 2 days.
We got to Chicago the Friday 7/28 and booked a hotel to sleep there so we could catch our connecting flight the next day as Ms. Vital told us. The next day Sat 7/29 we found out that we should have caught the connecting flight on Friday that same day, and it was actually a one day trip unlike what Ms. Vital told us. The agents had to find us available seats for Saturday being that we were suppose to leave that Friday. So not only did we miss a second day of our resort in China that we paid for, but also we spend money in Chicago that we did not need to. I spoke to the supervisor Priscilla Lockhart at the Chicago Airport because we were so upset about everything.
After getting home from our vacation we got a message on our home machine that American Airlines was looking for us that Friday to board the connecting flight. Of course we were not home to get that message and was in a hotel in Chicago because of the inaccurate information that Ms. Vital gave us. We are truly disappointed with the services and probably will not be flying with American Airlines again unless there is some compensation for the money we lost in Chicago and the money we lost in our resort in China, not only that but our trip was unnecessarily cut shorter than what it could have been and it was so far away and a day ahead of The United States.
After several emails and faxes, because AA does not have a live person available to rectify your issues, I got 2 emails from Mr. Sean Bentel and Ms. Stephanie Williams at Customer Relations in Texas back in 10/06 telling me they would look into the matter. To this present day I have not heard anything else from them.