National Auto Care Complaint - National Auto Care's Careless Attitude
COLUMBUS, OHIO -- I purchased a 7 year 100.000 Extended service warranty for new my 2001 f-150 supercab on oct 01, 2001. On nov 4, 2004, one month and four days after the factory warranty expired; my truck developed a miss in the engine. I had the truck checked by family ford marietta, ohio and they in turn file a claim against national auto care for one coil on plug plus labor totaling $190.41. National auto care paid $157.91 Of the claim sighting diagnostics not covered. Then in feb 2005 family ford turn in a claim for an idler arm, national auto care denied that claim, however in the coverage booklet, national auto care clearly states their minium required maintianence is a condition of the service contract. The maintenance paragraph clearly states, - "lubricate from suspension and steering linkage" implying the idler arm which is part of the steering linkage is covered only when lubricated according to the manufacture’s requirements. Then on feb 10, 2006 my truck developed a miss in the engine. I had the truck checked by family ford marietta, ohio and they in turn file a claim against national auto care for one coil on plug plus labor. National auto care denied the claim sighting the part was not covered. I thought the part was covered since the same part on a different cylinder had failed before and was covered by national auto care. If national auto care had denied the first claim in 2004, i would have canceled the extented service since it didn’t provide me with meaning full warranty. National auto care requires me to protect the vehicle in the event the part is not covered under the service agreement to prevent further damages. In addition, if the i the vehicle repaired before approval by national auto care, national auto care will not pay for the reapirs. My truck has been parked since feb 10, 2007 awaiting resolution of this matter.