Thomson Multimedia / RCA Complaint - Thomson Multimedia / RCA Not Honoring Warranty
LAKEWOOD, WASHINGTON -- I want to bring a problem to your attention and I hope you can help me gain satisfaction. Specifically, my complaint concerns customer service and warranty issues with an RCA 65' Scenium High Definition Television. Your assistance would be greatly appreciated because the type of service I've received is unacceptable.
Here's my problem: I have a brand new, $3500.00 RCA Scenium 65' High Definition Television that has bad picture tubes. I noticed faint lines running vertically on the screen exactly where the menu screen appears within two months of purchasing the TV. Current models do not have the blue square menu screen my TV has, so there must have been SOMETHING wrong with that menu system for the company to change it. This model of television has been on the market less than 6 months.
My TV has been in the shop for weeks and RCA says they are not going to cover the picture tube replacement because I 'misused' the television in some way. It's been three months since I first sought help and there is still no end in sight. For complete details on who I talked to on what dates and all of my complaints, visit http://greggvelez.freeservers.com/rca.htm
Here's how you can help: Contact RCA Customer Service at (317) 415-4151 and let them know this type of service is unacceptable. The solution is simple. RCA needs to contact Teletech, the authorized repair company at (253) 582-8111, and permit the repair of the picture tubes. I will then be a satisfied customer. The TV is less than 6 months old and the picture tube warranty is two years.
Please feel free to contact me if you would like more details regarding this incident.