Thomson Multimedia / RCA Complaint - Thomson Multimedia / RCA Not Honoring Warranty

Review by on 2002-06-18
LAKEWOOD, WASHINGTON -- I want to bring a problem to your attention and I hope you can help me gain satisfaction. Specifically, my complaint concerns customer service and warranty issues with a 65' RCA Scenium HDTV. Your assistance would be greatly appreciated because the type of service I've received is unacceptable.

Here's my problem: I have a brand new, $3500.00 RCA Scenium 65' High Definition Television that has bad picture tubes. I noticed faint lines running vertically on the screen exactly where the menu screen appears within two months of purchasing the TV. Current models do not have the blue square menu screen my TV has, so there must have been SOMETHING wrong with that menu system for the company to change it. This model of television has been on the market less than 6 months.

My TV has been in the shop for weeks and RCA says they are not going to cover the picture tube replacement because I 'misused' the television in some way. It's been three months since I first sought help and there is still no end in sight. For complete details on my complaints and who I've dalt with, visit

Here's how you can help: Have someone call Teletech in Tacoma, Washington (253) 582-8111 and authorize them to replace the pictures tubes as required. I will then be a satisfied customer. The TV is less than 6 months old and the picture tube warranty is two years. Please do not make me endure this any longer.

I am very disappointed with this type of service, especially considering I am a shareholder of Thomson Multimedia. I normally go out of my way to discuss and promote the products of companies I own stock in, but of course I don't feel comfortable doing that with RCA products until I get this problem resolved. I have contacted the Better Business Bureau, my state senator, and I'm deciding other avenues to resolve the issue. Please ensure it will be resolved by March 25th, 2002. Thank you.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.