Ramada Informative - Ramada limited LA Mesa, California
LA MESA, CALIFORNIA -- Avoid Ramada Limited, in La Mesa California!
The staff and management are careless and most neglectful! The hotel is completely inattentive and negligent toward the hotel guest.
This is the brief history, including partial details of their total inattention.
I made reservation several weeks in advance for November 14, 2006 for a regular room for two.
Upon checking in (approximately at noon), we were offered a handicap room. I asked for a regular room because we are not handicapped. We did not accept the handicapped room and the front desk clerk assured us that when we come back in the evening we would have a regular room. Upon our return at approximately 8 P.M, we were given exactly the same handicapped room, which we refused. The desk clerk did have another room, which we accepted. Upon entering the room, there was no toilet paper. The desk clerk did not offer to send the toilet paper and asked that we pick it up, I did. The beds appeared to have been ‘used’ because the sheets were ruffled not stretched, as they would be after the beds were made after use. The hotel offers complimentary breakfast. The breakfast area is extremely small and the seating is very limited. The heavily watered down and tasteless “orange juice” was, more like orange flavored (barely) water at best. Approximately 15 minutes before the posted breakfast period was over, the coffee dispenser became empty. The man in charge refused to make more coffee. He claimed breakfast is over.
I complained, in writing to Ramada’s worldwide president. His reply and written promise was that the site manager would contact me. The manager never did contact me. Subsequent letters to the president and Customer Service Director resulted in meaningless PR spin that Ramada maintains high standards and offered some compensation. The small compensation was a check with a wrong payee name. Additional communication from Ramada, the excuse was that the property is a franchise and they are not responsible. My request for a replacement check remained unanswered! From that point on, there were no additional replies from anyone at Ramada. It appears that the Ramada executive management does not care and they do not impose compliance with their standards on the various properties. Possibly, the standards are very low.
If you wish specific details, please contact me at firstname.lastname@example.org and I will send you exact copies (electronic .pdf format) of my communication with the Ramada’s president and Customer Service Director. When making this request, please provide me with your full name and inform me if you are employed by Ramada or any of its affiliates.
If you wish to be abused and mistreated, stay at Ramada. Otherwise, avoid this hotel chain.