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Cavalinis Complaint - Poor Quality and Bad Customer Service

Review by garrett on 2007-03-05
CHICAGO RIDGE MALL, ILLINOIS -- Never shop at Cavalinis!

They have very, very poor costomer service and do not stand behind the products that they sell. I recently recieved a cashmere coat for graduation (an early present) that was purchased at Cavalinis. When the stitching of the liner ripped twice in last few weeks, I assumed it was a manufacturing defect and tried to exchange it for another one.

Any reputable store that sells fine mens wear would have taken care of a costomer who just spend $200 on a jacket by offering to exchange it for another, accept the return on a product of such shoddy construction, or at least offered to have thier taylor fix it at no cost. Cavalinis did none of the above.

Please be warned not to shop at Cavalinis due to thier poor quality products and terrible customer service!

Pass this message along to anyone you know in the market for fine mens wear.
Comments:2 Replies - Latest reply on 2007-03-06
Posted by Anonymous on 2007-03-05:
Considering you received the coat as a GIFT..perhaps you should complain to the gift-givers.
Posted by bill on 2007-03-06:
$200.00 for a cashmere coat sounds pretty cheap. I am not suprised that the workmanship was shoddy at that price.

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