Cascades Lodge Informative - Stay away from Cascades
KILLINGTON, VERMONT -- re:
58 Old Mill Rd.
Killington, VT 05751
On 2/16/07, President's Day Weekend, my family and tiny dog checked into the Cascades Lodge for our annual ski trip. This was my 5th time at Killington and ooglith ski vacation.
We had prepaid the room in full, reserved as a pet room, for our 4 day stay and had a written confirmation for a pre paid room with ground level outside access for the dog, and 1 queen and 1 double bed.
Immediately upon checking in, after a 7 hour drive being weary, Pia, the manager started harrassing us. She told me we were charged the wrong price and if I did not pay we would be forced to leave without refund.
She then put us in a smelly, soaking wet room with major leaks/sopping wet carpet from the snow outside and bedding smaller than contracted. We reported this damage as well as a hole in the door immediately. We asked for another room without a mold smell and wet floor, with the larger bedding we paid for. She would not give us the room we purchased and she barged in and covered the floor in bath towels. They quickly soaked and turned from white to brown and our feet were always wet. She told us to go to another hotel if we wanted a dry floor, but no refunds, as they would not give us another room.
She patrolled our hallway and would stand there listening to us talk and ask what we were doing and tell us what to do and remind us of the rules we were not breaking all during our stay. She knocked our door at night and told us she found more charges and was charging my card and to leave it we don’t like it. She yelled at us for not carrying our dog to the exit to relive himself outside because our room doors were blocked to the top with snow (which was melting into the room). We asked for the manager, she said she was it. We asked for the owner and she said she was it. We were helpless as she had our money and all hotels were booked. We were 7 hours from home.
Even in the restaurant and pub she patrolled it, hands behind her back, marching, staring at us, never backing off from the time we checked in until he time we checked out.
We are a mature, settled, established family with 2 pre-teen, very calm girls. We have never been treated like 2nd class citizens in our travels, being ripped off with over $700 in additional fees, and segregated into a damaged room. We expected this last to occur in Vermont.
The icing on the cake, after I was home and filing complaints with everyone I oucl and disputing the charges, was they (Amy) sent me a letter that the carpeting and towels on the floor were wet from our dog peeing on them and they charged $150 to clean the towels. Now we reported the leak from the snow drift, and the manager saw it, and our 5 lb dog did not pee in the room and if he did it is so small you you wouldnt see it.
So they charged me $150 for the snow leak they caused by not clearing the snow from the sliders.
What a HORRIBLE hotel. I travel a lot and let me tell you, a budget inn is the 4 seasons compared to this place.