Firenze Jewels (Brahle Firenze) - NYC Complaint - Steer Clear of Firenze Jewels, NYC!
NEW YORK CITY, NEW YORK -- I had asked this company to make a gold necklace for me. The necklace arrived and was poorly cast and finished. I was most disappointed, considering the steep price of the necklace. I called to complain about the quality of the piece and asked for a refund. I was told no way would I get a refund or credit toward another piece in their showroom, but they would try to fix the necklace the next time I came to New York. I live outside of the US right now, so that could be a long time from now. To make a long story short, the necklace broke in two not one week after having it in my possession for no apparent reason. I sent a letter to the firm asking (begging?) again for a refund and received a very, very nasty e-mail reply from the owner, Adriana Levin. The e-mail is too disturbing to post, but I will be pleased to forward it to anyone who is contemplating dealing with this firm.
I will NEVER step foot in this store on 47th street in Manhattan again and I urge others to avoid it as well. If I can save one person from having to experience the shabby treatment that I had to endure, I will consider this posting to have been a success.