ADT Complaint - ADT Security - Home Security
EWING, NEW JERSEY -- I've had ADT services since 2003. In 2006 I requested my services be moved to a new home. I called 3/6/2007 to cancel my services and was told a termination fee of $200 will be charged because I've had the service for less than 3 years. I informed them that I was a customer since 2003 and moved my services in 2006. They then informed me that there actually was no such thing as "moving" services. When they promise to "move" your service with you they are actually only referring to special promotions they will give you because you are already a customer. They said a new contract started with my new address. I asked why I wasn't informed of this when I requested to use their "moving services" and they said even if I wasn't told, it was in my contract.
It is unfair of ADT to have "moving" services which in fact does not exist. If I knew that my services i.e current contract was not moving with me then I would not have been enticed to "move" my services. This constitutes false advertising on the part of ADT.