Geico Corporation Complaint - Long Distance Run around
SEATTLE, WASHINGTON -- For a company that spends millions trying to create a user friendly image you'd think they'd realize how frustrating it is to wade through their endless phone menu and punch in data that their system invariably fails to recognize. It took me 3 phone calls and I ate up over an hour of cell time trying to get my policy reactivated after being out of the country for a few months. I talked to 4 different CSR's and I was appalled at their terseness and apathy. I had to give out my ccredit card number THREE TIMES and spent way to much time on hold (ignore). Geico's apathetic employees obviously resent their employer and their bad attitudes are diverted onto the hapless customer. You have to wonder if Warren Buffet has ever bothered to dial up his own company and check out the consumer experience.