Badcock Furniture Informative - Customer Service-Credit Application
PENSACOLA, FLORIDA -- On February 22 I filled out an online credit appliation on Badcock.com. In their credit process, you select the store you will be using. I selected the store on Mobile Hwy in Pensacola. Once my application had been approved, I immediately called the store to find out how the process works. I was told that it takes up to two days for my information to be faxed to the actual store and that once my information was received, I would be contacted. I called the store on 2/24/07 to see if they had received my information. This was on a Saturday so I knew there was a slight chance they would not have it yet. The person that answered my call took my number and said that she would check and call me back. Three hours later, I had not heard anything so I called the store back. I was told at that time they did not receive my information. There have been several calls since not only to the store directly, but to the toll free number posted on their website. I spoke to a representative at the store on Friday and expressed my frustration that I am the one who has to keep following up with not only the store but calling the toll free number. I told her that my feeling is that I am the customer and they should be doing this work for me and after numerous calls to them, that they should be doing what they can to find out why they have not received my information. She assured me that she would forward my information to the credit manager and that they would follow up first thing Monday (3/5/07). Today (3/6/07) I once again had to call the store because I have not heard anything. I spoke to a woman who identified herself as the owner. She took my number and told me that she would call me back. I waited 4 hours, did not receive a call. I once again called the store. She at that time advised me that she only received 2 pages of the fax and still was waiting on one more page. She then asked me why I applied online and did not come to the store. I explained to her that it should not matter where I submitted the application, the point is that it has been almost two weeks and I have had to make numerous calls. She then told me that when credit is submitted for online it can take up to two weeks. She then stated that once the last page was received her credit manager and she would need to review the paperwork to approve my application. I then questioned her on why this needed to be done as my credit was already approved. Her reply to me was that I did not let her finish. She was going to tell me that she would review my application to see how much credit I can be approved for, but considering the bad attitude I have. This point of the conversation is the first point I interupted her only to say to forget it, I would be taking my business somewhere else. To be honest, I am very frustrated, however I did not at one time raise my voice or use inappropriate language. I was simply trying to convey to her that as a customer, I felt that they did not seem to be acting as if they wanted my business.
This is the first time I have ever posted a complaint about a company. I am livid that I was told I have an attitude after what I feel was a valid complaint. To say that another company will get my business is an understatement.