La-Z-Boy Incorporated Complaint - Quality and service - lack of both
SAN JOSE, CALIFORNIA -- We purchased a four seat theatre system on Nov. 8, 2006 -$3300 - from the San Jose La-Z-Boy on Blossom Hill Road. It was delivered Dec. 26, 2006. In January 2007, it was apparent the padding was compacting and shifting. A tech was sent out Feb. 16. He agreed the backs were flattening on two chairs (we are just two people, so the middle two seats get no use) and said he would recommend the repair to the two, but not all four. I repeated at least five times that all four chairs are defective, and he just kept repeating five times "I don't see nothing wrong". Customer service sent a second tech who said he saw that both seat backs and seat cushions were failing, and that all four - made at the same time at the same factory - would require repair. Four days later, I was informed La-Z-Boy would order two new seat backs from the factory...the same factory whose "new" chairs didn't last a month. These things look like they have saggy wrinkled slipcovers!
I took the chairs to a local upholstery shop, and they determined that the foam padding is the cheapest and worst quality. Cost to repair with new dense foam - $2400.
Next stop - Small Claims Court. I have already written the President and Corporate Customer Service, and am awaiting their reply - sent it
certified return receipt as proof for Small
If you need bad quality furniture - buy it at the flea market! It will be cheaper in price, but - trust me - the quality will be equal to, or maybe better than, La-Z-Boy. Customer service
will definitely be equal - NONE.