Cuisinart Complaint - Nonexistent customer service from Cuisinart

Review by j_oh_nj on 2007-03-07
It's a good coffeemaker, but Cuisinart apparently has no interest in backing up their products with customer service. The machine makes decent coffee with little or no burnt taste, and it looks sleek and modern on the counter. However, when I opened the box, I discovered that the permanent, gold-tone coffee filter depicted on the box was missing. Two weeks ago, I contacted Cuisinart about this three ways: using a web form on their site, by email, and by voice mail. I have received absolutely no response. I know they opened my email, because my email program told me my message had been read. So what does this say to me as a customer? That Cuisinart simply doesn't care about providing good customer service. And, having owned several Cuisinart products over the past several years, will I ever buy Cuisinart again? Not on your life.
Comments:3 Replies - Latest reply on 2007-03-08
Posted by *Brenda* on 2007-03-07:
Why didn't you just return it to the store? Or did you buy it directly from them?
Posted by j_oh_nj on 2007-03-07:
Sure, I realize I have the option of returning the coffeemaker to the store. However, my first instinct was to contact Cuisinart about the matter, partly because taking a trip back to the store was an inconvenience I didn't feel I should have to deal with. The manufacturer was apparently at fault for not including the gold filter in the package, so I felt it was their responsibility to remedy the omission. Bottom line: My main reason for posting this complaint was to warn fellow consumers about Cuisinart's disregard for providing good customer service. The least they could do is advise me, as you did, to return the coffeemaker to the store. As it is, they haven't responded in any way. That sends a terrible message to consumers.
Posted by *Brenda* on 2007-03-08:
Well, I hope you eventually got a coffee maker with all the parts from the store since they didn't respond! :)

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