Cuisinart Complaint - Nonexistent customer service from Cuisinart
It's a good coffeemaker, but Cuisinart apparently has no interest in backing up their products with customer service. The machine makes decent coffee with little or no burnt taste, and it looks sleek and modern on the counter. However, when I opened the box, I discovered that the permanent, gold-tone coffee filter depicted on the box was missing. Two weeks ago, I contacted Cuisinart about this three ways: using a web form on their site, by email, and by voice mail. I have received absolutely no response. I know they opened my email, because my email program told me my message had been read. So what does this say to me as a customer? That Cuisinart simply doesn't care about providing good customer service. And, having owned several Cuisinart products over the past several years, will I ever buy Cuisinart again? Not on your life.