AirTran Airways Informative - I Love AirTran - Customer Service/OverAll
PENNSYLVANIA -- I fly Airtran on average of 7 times a year and have been doing so for about 5 years. I love airtran. I never have anything but the friendliest service, lower prices, and excellent snacks! Anytime I had a problem they bent over backwards to make sure I was happy. I had a flight snafu once where I was flying a broken trip: Denver to Atlanta on a Tues. Atlanta to Pittsburgh on a Wed. When I arrived in Atlanta I discovered my flight from Alt to Pit had left the day before. I was on the next flight and compensated with 2 free one ways.
I arrived late (my own mistake) and nearly missed my flight. I was personally escorted from check in to gate by an agent.
I have been given heaps of free drink coupons, free flights, and just general excellent serivice. I love Airtran!