Empire Sierra Electric Logs Complaint - Electric Fireplace Logs
CALIFORNIA -- Do Not. I repeat do not purchase from this company. First it took over a month to get my product delivered after I paid in full. Once delivered the product was damaged and was returned. Empire Products is not responding to long distance calls nor are they cooperating with the place of purchase which was called, My Favourite Things. The service person from My Favourite Things has tried to be helpful. I have no problem with this on-line store. But I paid for a product in January and I still have yet to hear back from Empire nor has my credit card been refunded. Don't shop for electric logs if they are from Empire Sierra. Very bad customer service. I will be lucky to see a refund by Easter.