Empire Sierra Electric Logs Complaint - Empire Sierra Electric Fireplace Logs
CALIFORNIA -- In response to the person who kindly commented and then saw I had received the fireplace logs and they were returned,I would have thought My Favourite Place would do the refund. However Empire Products is supposed to refund not only my purchase but also the postage for me to return the product. This was in writing in an email Empire sent to My Favourite Things. Again, the service person from My fav things has been on this every day, as have I. Empire is stalling and I sure don't understand why. From what I understand they are a big company,not some small mom and pop shop. But they are now a bad company in my book. I will shout this loudly from the roof tops until I get both my refund and return postage paid. Thanks for the comment.