Ironwood Communications Complaint - Unbelievably bad service
CORONA, CALIFORNIA -- Wow! In exasperation I googled this company to find so many customers out there with the same EXACT complaints, it makes me wonder why DIRECTV executives would allow ther contract to continue with this company. As Ironwwood earns money by the contract and gets charged for each missed work order appointment I can only assume that they are the most incompetent company ever. My story is the same as everyone elses - a four window appointment is made. An hour before close of that window I received a call extending it by a couple of hours. We waited for three hours beyond that window, but the technician didnt show. This was a friday evening. On Sunday I called DIRECTV to inform them of the No show to be told that my appointment had been rescheduled ( that's Ironwood's way of avoiding showing themselves to be incompetent to DIRECTV). I was told that I was booked for Monday 1-5pm. Guess what, same thing happened. At 4.15 I received a call extending the window to 5.30. I left my house at 6.30 after another no show. I returned home to find a voicemail left at 6.30 saying the technician was on his way but couldnt find our house. Obviously he and everyone at that company has never heard of a Thomas Guide or know how to go online and mapquest. Inexcusable service. I called DIRECTV to cancel my service after seven years as a customer ( I was only wanting a technician to activate service in a third room for me), and the customer service rep was very good. EVERYONE LISTEN: make sure you call DIRECTV and receive your $100.01 credit under their no show appointment guarantee which gets billed back to Ironwood Comunications.Anyway, I was convinced to give them one more try which is for this coming Friday. I won't hold my breath. If the same things happen then, I will be cancelling my service with DIRECTV. All I can say to is BEWARE of this company. Better still dont book your installation or service with DIRECT/Ironwood but find a different company to come out. good luck!