Dish Network Complaint - Dish network sucks!
FALL RIVER -- I have only had dish network installed for about 2 weeks now and am cancelling it today! I had regular cable before going to Dish Network..the reason me and my boyfriend went to it is because we wanted more movie channels but more importantly my boyfriend wanted MLB channels so he can see his favorite baseball team play. I called them a good amount of times before switching to them just to make sure I will be getting everything I want and need..and also to make sure that it is affordable. I specifically asked them about the MLB package and they told me that was available. I spoke to a different rep and they also told me the same thing and even went over the price plans with me WITH the MLB package included..well the tech came and installed the equipment..WITH my boyfriends help! The tech came by himself! My boyfriend did not get paid for this, he did it just because he was being nice, but that tech should have been with someone else! Well I noticed that the MLB package wasn't on there..it said to call dish network to order..so i called them. Do u know they told me that they are still in negotiation with MLB! They don't even know if they are going to b getting it!! What the hell is that?
Second problem: Bout a week later I wake up in the morning and hear a weird noise..sounded like water dripping I even got up to check my water faucets..that wasn't it i notice it was the receiver in my bedroom making the noise! Never heard it before..I touched the top of it and it was extremely hot! My boyfriend unplugged it and plugged it back in..the whole day we weren't getting any signal! I called a customer service and he went over the trouble shooting with me nothing worked. He told me he would have to send a tech over...the earliest would be 3 days later! Forget it i was heated! This dish network has stressed me out to the max..
The customer service is absolutely awful! They are so stupid..This account is under my boyfriends name but I am the one who called dish and went over everything with them..my boyfriend NEVER once talked to them..Well I call one day and the rep tells me she cant speak to me because Im not on the account..I told her I have spoke to a million reps before..she says Well im sorry maam I need to follow the rules so I said "Ok, Ill just call back and speak to someone else"....AND I DID!
Dish network sucks..