Etronics Complaint - Where is my repaired unit?
SAN FRANCISCO, CALIFORNIA -- In late June of 2001 I purchased a stereo unit from you. It worked for about two months then stopped working so I asked you what I needed to do and eventually you provided a repair authorization number and address to ship it. The package with the unit arrived on November 26th and was signed for by you (used UPS to ship it) and to date I have yet to see my unit.
Around mid-January you stopped responding to my e-mails so I called and on 2/2 was told 'it shipped three weeks ago'. I sent a follow-up via e-mail on 2/20/02 which was never responded to, so I am at a bit of a loss. Since tracking is a standard or no cost option for almost any shipping option I am assuming you lost my unit and never actually shipped it or they would be able to track it and would have responded to my e-mails.
I have spent considerable dollars online and at your store.
To help keep me as a potential future customer, I would like the following:
My unit returned repaired, a new unit or a full refund plus shipping costs.
Thank you for your time.