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Etronics Complaint - Where is my repaired unit?
Complaint
SAN FRANCISCO, CALIFORNIA -- In late June of 2001 I purchased a stereo unit from you. It worked for about two months then stopped working so I asked you what I needed to do and eventually you provided a repair authorization number and address to ship it. The package with the unit arrived on November 26th and was signed for by you (used UPS to ship it) and to date I have yet to see my unit.
Around mid-January you stopped responding to my e-mails so I called and on 2/2 was told 'it shipped three weeks ago'. I sent a follow-up via e-mail on 2/20/02 which was never responded to, so I am at a bit of a loss. Since tracking is a standard or no cost option for almost any shipping option I am assuming you lost my unit and never actually shipped it or they would be able to track it and would have responded to my e-mails.
I have spent considerable dollars online and at your store.
To help keep me as a potential future customer, I would like the following:
My unit returned repaired, a new unit or a full refund plus shipping costs.
Thank you for your time.
Around mid-January you stopped responding to my e-mails so I called and on 2/2 was told 'it shipped three weeks ago'. I sent a follow-up via e-mail on 2/20/02 which was never responded to, so I am at a bit of a loss. Since tracking is a standard or no cost option for almost any shipping option I am assuming you lost my unit and never actually shipped it or they would be able to track it and would have responded to my e-mails.
I have spent considerable dollars online and at your store.
To help keep me as a potential future customer, I would like the following:
My unit returned repaired, a new unit or a full refund plus shipping costs.
Thank you for your time.
Comments:
Posted by Anonymous on 2002-04-07:
Etronics.com has a 30 day return policy, the customer requested that we repair his defective unit AFTER the 30 days and the customer did not have the BOX of the original unit, so we could not even send it back to the manufacturer , However etronics.com told the customer that we will have the unit REPAIRED for him, (just like the manufacturer would have done) However repair service takes time and it was told to the customer to which he agreed when he return the unit
The funny part is that the very same day the Customer wrote this review.... His repaired unit arrived at his doorstep
1. 1Z R25 A25 03 8603 401 9
Delivered on: Mar 20, 2002 1:44 P.M.
Delivered to: SAN FRANCISCO,
Etronics.com is here for the all our customer with the very best service before and AFTER the sale, and will do everything to make our customers to at most satisfied we possible can .. Shop at etronics and see for yourself
The funny part is that the very same day the Customer wrote this review.... His repaired unit arrived at his doorstep
1. 1Z R25 A25 03 8603 401 9
Delivered on: Mar 20, 2002 1:44 P.M.
Delivered to: SAN FRANCISCO,
Etronics.com is here for the all our customer with the very best service before and AFTER the sale, and will do everything to make our customers to at most satisfied we possible can .. Shop at etronics and see for yourself
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