Lane Bryant Complaint - Not totally returned; kept my money!
LOUISIANA -- I placed an order for my 89 year old mother in law who is in a retirement home She was in need of underclothes, so I made an order for her. I ordered 2 bras which had an offer to buy one, get one free. That was 4 bras total. I also ordered briefs for her. I received the four bras in the wrong size and the briefs looked much too big so I sent back the package via UPS as was told to me by customer service. Well, today I received two of the four bras. I was told its no longer offering buy one, get one free. That is so wrong!
The date I ordered it should matter, especially since I was sent the wrong size bras. To top that off, I never received the 2 packages of briefs. The entire order was paid for in full!
Its mighty funny; they took my money that day, not a day later, and made a mistake and now decides to keep 2 of the bras and 2 packages of
briefs. HOW RUDE! HOW WRONG! I had been a customer forever. I guess that doesn't matter to
LANE BRYANT. Just take our hard earned money! Well, we will see if something can be done about this matter. Too bad you don't do what is right by a paid customer. Shame on you!
And oh yeah! Don't do what I did. I foolishly sent the invoice back with the package; I never imagined such dishonesty. I guess I trust too much! This will not ever happen to me again. Lane Bryant can take me off their mailing list!