ADT Security Services Complaint - Cancelling was a nightmare

Review by Calexica on 2007-03-07
AUSTIN, TEXAS -- I never had problems with the product itself...we just rarely used it, and even with the USAA discount, it just wasn't worth the costs.

I signed up WITH a USAA account, which meant we got a discount AND our contract time was a year shorter than most.

When I tried to cancel, they told me that I had a year left and that they had no proof that I ever signed up as a USAA customer - proving that I was a USAA member during the time I signed up was not enough.

I had my customer copy of the original form, where it clearly stated I had a USAA account. They told me to fax it, but I couldn't, since it was a faded carbon copy and you could barely read it as it was. They told me to mail it, and I wasn't about ready to send the only copy I had. Making copies of this was almost impossible. I begged and begged for help, but they were dead set on making me pay those early termination fees. I read every word on sheet, but it all came down to a checkbox, which I couldn't prove through the telephone.

I really felt like they were treating me like someone who was trying to scam them. Finally, after a lot of wasted time on my end, the local company that installed got a hold of ADT and told them I indeed signed up as an USAA customer.

For a security company it just seems like they would be more careful in how they organize their records! I love USAA, but I'll never deal with ADT again.
Comments:1 Replies - Latest reply on 2007-03-22
Posted by ducati900ss on 2007-03-22:
You got what you paid for. What do you expect from a company who says they give away FREE alarms? Try buying a professionally installed alarm next time and paying for quality rather than paying to be a victim. People want to hear the lowest price to protect there families and then cry when they have problems.

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