AutoTrader.com Complaint - Advertising
I advertise my Honda Civic Hybrid car in Autotrader.com on 3/3/07. I called them and they me it takes 24 hours to see my Ad. I check sunday and called but nobody answer the phone. Called on Monday 9am, they it will out in a few hours. Still not showing my Ad, call again saying the picture too big and it will be out shortly. Finally got my Ad but with no picture at 3pm.
Now, I will try to find my car Honda Civic Hybrid but notice that I cannot find my car. I cannot search under Civic hybrid because it is not an option. So I search under price high to low or mileage high to low. It does not matter what I select I have to go down page after page for the first set high to low ended then come another set high to low. I cannot even find my own car. I called out my friend and ask them to search for my car Honda Civic Hybrid and nobody can find my car. You have to get a crash course inorder to find see my Ad. I only search for 2004 to 2007 and I need a miracle to find my own Ad. How do Autotrader expect people to find hybrid car in their website? I am just wasting my money. I call today 3/7/07 and ask for refund and they said they do not refund when the Ad is already running. And Customer service Manager had to ask somebody and teach me how to search for my own car. If you are advertising company and you need to teach people to search the product in your website, don't you see problem!!!! They should make it for dummy. They also said they first set of high to low is for dealer then the second set high to low is for private seller like me. They teach this to people looking for car in their website. They can my money but I never never advertising in AutoTrader.com again. Piece of trash!!
Advertising something that nobody can find.